Who we are
The Clog Doctor leads in service innovation, restoring drainage systems with skill and charm. Our expertise in overcoming stubborn blockages turns service into an art. Equipped with advanced tools and knowledge, we navigate service complexities with finesse. What distinguishes us is not only our technical skill but our commitment to exceptional service and humor. Each call offers positivity, making stressful encounters easier. We prioritize education, empowering clients to maintain their plumbing. So, for any backed-up sinks or slow drains, remember the Clog Doctor in Northeast Philadelphia for sophisticated solutions and a quirky touch.
FAQs
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Terms and Conditions
1. Introduction
These Terms and Conditions ("Terms") govern the plumbing and related services ("Services") provided by The Clog Doctor ("Company," "we," "our," or "us") to customers ("Customer," "you," or "your"). By engaging our Services and opting in to receive text messages, you agree to these Terms.
2. Services Provided
We offer installation, repair, maintenance, and emergency services as described in our service agreements, estimates, or invoices. Any additional or unforeseen work will require prior approval from the Customer and may incur additional charges.
3. Estimates and Quotes
Accuracy: All estimates provided are based on the information available at the time of assessment and may be subject to adjustments if unexpected circumstances arise.
Approval: Work will not commence without written or verbal approval of the provided estimate. This also applies to warranty company estimates.
Validity: Estimates are valid for 30 days unless otherwise noted.
4. Payment Terms
Payment Due: Full payment is due upon completion of services unless otherwise agreed in writing.
Deposits: For larger projects, a deposit may be required before work begins.
Methods of Payment: We accept cash, checks, and major credit cards unless services are through Choice Home Warranty.
Late Payments: Unpaid invoices may be subject to late fees of 5% per month.
5. Cancellations and Rescheduling
Notice Required: Customers must provide at least 24 hours' notice to cancel or reschedule appointments.
Cancellation Fee: Late cancellations or missed appointments may incur a fee of $25.00.
6. Liability and Warranty
Service Guarantee: We warrant our workmanship for a period of 30 days from the date of service. This does not cover materials, misuse, or tampering.
Limitation of Liability: We are not liable for damages caused by pre-existing conditions, delays beyond our control, or acts of nature.
7. Customer Responsibilities
Customers must provide access to the property and disclose relevant information regarding plumbing systems, including prior repairs and known issues. Customers must also ensure that the phone number on file is accurate and reachable, as we do not chase clients for responses.
8. Messaging Terms
By providing your phone number and opting in, you consent to receive text messages from The Clog Doctor regarding Customer Care, service updates, appointment reminders, and promotional offers.
Message Frequency: Message frequency may vary based on communication needs.
Opt-Out: You may opt out at any time by replying STOP to any message.
Help: For assistance, reply HELP or contact us directly.
Message & Data Rates: Message and data rates may apply depending on your carrier plan.
Privacy: We do not share mobile opt-in information with third parties. For details, please review our privacy policy at https://www.theclogdoctor.com/about.
9. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania.
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1. Introduction
The Clog Doctor is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.
2. Information We Collect
Personal Information: Name, address, phone number, email, and payment details.
Service-Related Information: Details of your plumbing systems, past services, and inquiries.
Website Data: IP address, cookies, and browsing history on our website.
3. How We Use Your Information
We use your information to:
Provide and manage our services.
Process payments and communicate about appointments or issues.
Improve our services and marketing efforts.
4. Information Sharing
We do not sell or share your personal information with third parties except:
When required by law.
To trusted partners assisting with payment processing, scheduling, or service delivery.
5. Data Security
We use industry-standard practices to protect your data. However, no method of transmission over the Internet or electronic storage is completely secure.
6. Your Rights
Access and Correction: You may request access to or correction of your personal data.
Opt-Out: You can opt-out of receiving marketing communications at any time.
7. Changes to this Policy
We may update this Privacy Policy periodically. Updates will be posted on our website.
8. Contact Us
For questions about our Terms and Conditions or Privacy Policy, contact us:
The Clog Doctor
4401 Convent Lane
(267) 277-3389
Business@theclogdoctor.com
